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Welcome

Siamod's expertly crafted, fashionable, Italian leather, business and travel accessories, offer a modern interpretation of classic design. Each collection is distinguished by our use of Napa Cashmere, Oil Pull Up or Italian Croco leather.

+ Giving Back

In 2009, our founder, Parinda Saetia, created the 360 Foundation to support the work of not for profit, independent community organizations and schools whose mission it is to improve the quality of life for people living in underserved communities. Siamod's inspirational commitment, to provide opportunity to the less fortunate, is more than a source of employee pride. The 360 Foundation is part of everything we do. A portion of every sale, on this site, is donated to charity.For more information, visit our corporate website by clicking here.

+ How can I find out more about Siamod?

Visit our corporate website for more information by clicking here or by visiting us at www.McKleinCompany.com

+ How can we help you?

Customer Service and Sales representatives can be reached Monday through Friday at 773-235-0600 between 8 AM and 5 PM CST. Email Customer Service at customerservice@mckleincompany.com.

Payment

+ What payment method can I use?

We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo as well as PayPal. Sorry, no checks or COD.

My Account

+ Why register with Siamod?

We encourage you to create a customer profile. This will enable you to shop faster, track the status of current orders, review purchase history and be included in special offers and member benefits. You can login or create an account by clicking here.

Warranty, Repair or Replace.

+ What is Proposition 65?

Proposition 65 is the California law that mandates the state to maintain a list of chemicals that the state of California has identified that may cause cancer or contain reproductive toxicity. A California Proposition 65 warning label is mandated by the State of California to appear on products sold in California if they contain chemicals on the Proposition 65 list of hazardous substances. Rest assured that McKlein Company materials are in full compliance with federal safety laws and regulations. There is no risk in handling or using the bag for its intended purpose. However, we wouldn't advise ingesting the materials. It is important to mention, that the warning label is required if even a trace amount of any one of the many chemicals on the California Proposition 65 warning list might be present. A complete list of these chemicals can be found at www.oehha.org/prop65.html. General information on OEHHA's Proposition 65 program can be found at www.oehha.org/prop65.html. We hope this information has been helpful. If you have any questions or concerns, please don't hesitate to call Customer Service at 877-625-5346 x 230 or if you prefer customerservice@mckleincompany.com. All of our products have warning labels for Proposition 65 either on their packaging or on the product hangtag: Click Here to see where the warnings are located on Siamod packaging Click Here to see where the warnings are located on Siamod product tags

+ Did you buy your bag directly from us or one of our distributors?

Either way you have a 30 day warranty that covers damage as a result of defective materials or poor workmanship. If this is the case, we will, at our expense, repair or replace your bag.

+ If you bought your bag from one of our distributors.

Each has their own return policy, so check with them first. If, you still have questions or concerns, call us at 877 625-5346 x230. Since we work closely with our distributors, we will be able to help explain their procedures. We might be able to save you a step or two in the process.

+ If you made your purchase on this site

You have two contact options. Are you registered with Siamod? Then just sign in and fill out the service request form.

+ Not registered?

Whatever contact method you choose, if your request is received between 8 AM and 5 PM CST, Monday through Thursday, Customer Service will contact you via email within 24 hours. Friday requests will be answered on the following Monday.
Our representative will let you know next steps and include a Return Authorization number and shipping instructions, if necessary.

+ Not ready to register?

Send an email request with a brief description of the problem to customerservice@mckleincompany.com. Please be sure to attach a photo of the trouble spot.

Whatever contact method you choose, if your request is received between 8 AM and 5 PM CST, Monday through Thursday, Customer Service will contact you via email within 24 hours. Friday requests will be answered on the following Monday. They will let you know next steps and include a Return Authorization number and shipping instructions if necessary.