Refund policy

Warranty Repair Process

Please kindly see below for detail of coverage. If the damage resulted from a defect in materials or workmanship, McKlein will, at our expense, repair or replace the item if not repairable. You are responsible for the cost of shipping to our repair facility. We will recommend the best course of action. For example, depending on the problem, it might be easier to DIY or have the work done by an authorized McKlein dealer or shoe repair shop close to home. McKlein's average repair time is 2 to 10 business days. Handle, wheels and locks usually take five days. 

  1. Submitting an online form with a brief description of the issue. Once Customer Service has reviewed your request, you will receive a Return Authorization number, shipping instructions and a request for additional information if necessary.
  2.  Pack and address Securely repackage your item. Affix the Return Authorization form to the outside of your package. We cannot process returns without a RA reference or accept responsibility for packages we do not ship. Please keep the tracking details for your records. We strongly recommend that you use a reputable insured carrier or recorded delivery service as the item remains your responsibility until received by us at our offices. Shipping and handling charges are not refundable. Packages sent COD will be refused.
  3. Send Ship your package using a track-able, insured shipping method. McKlein Company  Attn: Returns 2020 Parkes Drive, Broadview, IL 60155.
  4. Follow up for status, call us at 773-235-0600. You may also contact customer service at: cs@mckleincompany.com Please include Repair Authorization number at time of inquiry.

Limited Lifetime Warranty 

Most McKlein products are protected. We will cover the damage to your item caused by a defect in the workmanship or quality of the materials. We hold the right to either repair or replace the item. Limited Lifetime Warranty does not cover harm resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is not covered under Limited Lifetime Warranty. Moving parts such as wheels, handles and mechanical parts are covered under our Limited One Year Warranty. Warranty covers return shipping if the claim is made within 30 days of the purchase.

Limited One Year Warranty

McKlein's P Series, L Series, and attaches are protected.  Coverage includes moving parts such as wheels, handles and mechanical parts. Damage related to defective material or poor workmanship, exclusive of wear and tear, is also covered. We hold the right to either repair or replace the product. The McKlein warranty does not include harm resulting from abuse, neglect or improper handling by common carrier services. Warranty covers return shipping if the claim is made within 30 days of the purchase.

Exchange Policy 

Non-defective items: If you are not completely satisfied with your purchase and would like to exchange one unused product for another you may do so, within 30 days from the time it ships, provided you provide a Return Authorization (RA) form.

Return Policy

If your bag was not purchased directly from McKleinUSA, please follow the return procedure from the retailer you purchased your bag. Our Customer Service representatives are familiar with the return process of many of the fine retailers who represent McKleinUSA and can help you contact them.

Unused, non-defective items, purchased from this site, can be returned to us, within 30 days. There will be a 5% restocking fee for all non-defective items. The item must be in the original packaging with all of the original parts and hang tags attached. Items returned without the original tag, or a damaged tag, may result in a delayed refund or may not qualify for a refund.